A Powys family has thanked paramedics and the air ambulance service after their five-year-old daughter, Nanci, suffered a frightening fall at their home.

Nanci fell out of her high sleeper bed on Sunday, November 20 at around 8pm.

In severe pain with back and arm injuries, Nanci could not be moved by her parents, so they called 999. They also noticed a large haematoma on the left side of her forehead from the fall.

Two paramedics arrived at the property in a fast response car within 10 minutes. They called for assistance from the Welsh Air Ambulance as Nanci was suspected of having a bleed on the brain, though this was later ruled out following an MRI scan at the University Hospital of Wales in Cardiff.

An ambulance transported Nanci from her house to the local park, where an air ambulance was waiting to take her to the hospital.

She was given ketamine, morphine, and fentanyl on board the air ambulance and says she cannot remember much of the flight.

An X-ray at the University Hospital of Wales revealed that Nanci had broken her left arm. Nanci is now recovering well. Initially taking Calpol and ibuprofen, she is no longer on any pain relief.

Nanci’s mum, Nicola Johnston, praised the emergency services. She said: “Whilst on the phone to 999 they were amazing, from the call handler all the way through to the paramedics. We just wanted to say a massive thank you to the emergency services and Wales Air Ambulance Service.

“They were on scene very fast and they we all so calming and professional. They took great care of our daughter, and we are forever thankful to have this amazing service. The NHS do not get enough credit, and they were all amazing. Thank you so much from all our family.”